Honestly, I am ashamed it took us this long to sit down and write a review. We were referred to Hronn by some colleagues who had used her in the past, and they steered us right! As first time homebuyers, in a market we hadn't lived in very long (after a work based relocation), her knowledge both of the buying process and every little thing we needed along the way was critical to us finding our dream home. Which I am writing this review from, now. (Thanks Hronn!)
At NO point in the searching and purchasing process did we feel ignored and the (VERY rare) times our calls ended up on voicemail we received prompt and informative replies in a VERY reasonable timeframe. She even went above and beyond when our bank was dragging their feet by helping us to communicate with them in a way that made them take action.
Speaking of feet, Hronn is no slouch when it comes to thinking on hers! We made a massive change to our homesearch criteria in the middle of the process and she rolled with the changes without issue. Further, she definitely got a feeling for what we would like or not like as we went through the process and tailored our viewings expertly.
Her follow-up was also worth highlighting. She reminded us to (and explained to us how to) file for our local state's homestead exemption, for instance. Also, our house-warming gifts were incredibly thoughtful and helpful, which really just speaks to who she is as a person and how she does business.
In retrospect we probably weren't the easiest clients - First time buyers, with a VA Loan, and a slow bank, who are picky, changed our home requirements halfway through - OH - and I work on the other side of the state half the month! That said, at no point in the process did it seem like any of that was a difficulty to her. Hronn is customer service done right!
Hronn exemplified what it was to be our trusted agent and advisor in what was, at least for us, a fairly scary time.